Shipping policy

Last updated: 5 September 2026

Processing time

Orders placed before 14:00 CET on a business day are dispatched the same day. Orders placed after that, or at a weekend or public holiday, are dispatched on the next business day.

You will receive a dispatch confirmation by email with tracking details as soon as your parcel leaves us.

Delivery times

Delivery times below are estimates from the carrier and start once the parcel has been dispatched, not from when the order was placed.

Destination	Estimated delivery
Poland	1–2 business days
European Union	3–6 business days
Rest of Europe	5–10 business days

Shipping costs

Shipping is calculated at checkout based on your delivery address, and shown in full before you pay. There are no charges added after checkout.

Orders over 200 zł ship free within Poland.

Tracking

Every parcel is tracked. Your dispatch email contains the tracking number and a link to the carrier. Tracking information can take a few hours to appear after dispatch.

Customs and import duties

Orders shipped within the European Union do not attract additional customs charges. For destinations outside the EU, any import duties, taxes or customs handling fees are set by the destination country and are the responsibility of the recipient. We cannot calculate or refund these.

Incorrect addresses

Please check your delivery address carefully before completing your order. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery. The cost of redelivery is payable by the customer.

If you spot a mistake straight after ordering, email us immediately at support@bacteriowater.shop. If the parcel has not yet been dispatched we can usually correct it.

Damaged or missing parcels

If your order arrives damaged, photograph the packaging and the contents before unpacking further, and email us within 7 days of delivery. We will replace the affected items or refund them.

If tracking shows a parcel as delivered but you have not received it, contact us within 14 days of the delivery date and we will open an investigation with the carrier.

Contact

Any question about a delivery: support@bacteriowater.shop. We reply within one business day.